bojoko Privacy Policy

INTRODUCTION: bojoko ("we", "us", "our", "Company") is committed to protecting the privacy and security of personal information collected from our users ("you", "your", "Player"). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the bojoko online gaming platform ("Service", "Platform", "Website"). By creating an account or using our Service, you consent to the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and other policies available on our Platform. If you do not agree with any aspect of this Privacy Policy, you must not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

When you register for a bojoko account or use our Service, we collect the following personal information that you provide directly:

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address in Indonesia, Indonesian National Identity Card (KTP) number, and chosen username and password.
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, or other supported Indonesian banks), account number, and account holder name for processing deposits and withdrawals in Indonesian Rupiah (IDR).
• Identity Verification Documents: Copies of government-issued identification documents (KTP), proof of address (utility bills, bank statements), bank account verification documents, and selfie photographs for Know Your Customer (KYC) compliance.
• Communications: Content of messages, emails, live chat conversations, and WhatsApp communications with our customer support team.
• Survey and Feedback: Responses to surveys, questionnaires, and feedback forms when you choose to participate.

1.2 Information Collected Automatically

When you access and use the bojoko Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Connection Data: IP address, internet service provider, geographic location (country, city, region), timezone, and connection type (WiFi, mobile data).
• Usage Information: Pages visited, features used, games played, bet history, deposit and withdrawal transactions, session duration, navigation paths, clicks, and interaction patterns.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your preferences and activity on our Platform. See Section 8 for detailed information about cookies.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment success or failure status, and fraud detection signals from Indonesian banking partners.
• Game Providers: Game play data, results, and technical performance information from providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming.
• Identity Verification Services: Results of identity checks, age verification, and fraud screening from third-party verification providers.
• Publicly Available Sources: Information lawfully available from public records or databases for fraud prevention and compliance purposes.

2. How We Use Your Information

bojoko uses your personal information for the following purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your bojoko account
• Authenticate your identity and verify eligibility (21+ age requirement, Indonesian residency)
• Process deposits and withdrawals through Indonesian banking channels
• Provide access to casino games, live dealer tables, sports betting markets including bandar bola (football bookmaker) services
• Track your betting history, game play, account balance, and transaction records
• Calculate and apply bonuses, promotions, cashback, and VIP tier benefits
• Enforce betting limits, responsible gaming controls, and self-exclusion requests

2.2 Customer Support and Communication

• Respond to inquiries, requests, and support tickets via live chat, email, and WhatsApp
• Send transactional notifications about deposits, withdrawals, bets, wins, and account activity
• Provide important service updates, maintenance notifications, and policy changes
• Investigate and resolve disputes, complaints, or technical issues

2.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, unauthorized access, and suspicious behavior
• Monitor for collusion, chip dumping, bonus abuse, and other violations of our Terms and Conditions
• Comply with anti-money laundering (AML) regulations and know-your-customer (KYC) requirements
• Protect the security and integrity of the Platform, games, and financial systems
• Enforce our policies and legal rights

2.4 Marketing and Personalization

• Send promotional offers, bonus announcements, tournament invitations, and marketing communications (with your consent)
• Personalize game recommendations, betting markets, and content based on your preferences and activity
• Conduct market research, surveys, and analysis to improve our Service
• Display targeted advertisements and promotional banners

2.5 Legal Compliance and Business Operations

• Comply with legal obligations under Indonesian and international law
• Respond to lawful requests from government authorities, regulators, and law enforcement
• Maintain business records and perform accounting, auditing, and reporting functions
• Facilitate business transactions including mergers, acquisitions, or asset sales

3. Legal Basis for Processing

bojoko processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and provide the Service you requested.
• Legal Obligation: Processing is required to comply with legal and regulatory requirements including age verification, anti-money laundering, and responsible gaming obligations.
• Legitimate Interest: Processing is necessary for our legitimate business interests including fraud prevention, security, service improvement, and marketing, balanced against your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain personal data, such as sending marketing communications or using non-essential cookies.

4. How We Share Your Information

bojoko does not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform:

• Payment Processors: Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and payment gateway providers to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and other providers to deliver casino games and betting markets.
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and screen for fraud.
• Technology Providers: Cloud hosting, data storage, cybersecurity, analytics, and customer support platform providers.
• Marketing Services: Email service providers, SMS gateways, and advertising platforms for promotional communications.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Compliance

We may disclose your information to government authorities, regulators, law enforcement, or courts when:

• Required by Indonesian or international law, regulation, or legal process
• Necessary to respond to lawful requests, subpoenas, or court orders
• Required to investigate or prevent fraud, illegal activity, or violations of our Terms
• Necessary to protect the rights, property, or safety of bojoko, our users, or the public

4.3 Business Transfers

If bojoko is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when participating in joint promotions or third-party services.

5. Data Security

bojoko implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security Measures

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major Indonesian banks.
• Secure Storage: Personal data is stored on secure servers with encryption at rest, access controls, and regular security audits.
• Two-Factor Authentication: Optional account security feature using SMS codes or authenticator apps to prevent unauthorized access.
• Firewall Protection: Network firewalls, intrusion detection systems, and DDoS protection to defend against cyber attacks.
• Regular Security Assessments: Penetration testing, vulnerability scanning, and security audits conducted by third-party experts.

5.2 Organizational Security Measures

• Access Controls: Personal data access is restricted to authorized employees and contractors on a need-to-know basis.
• Employee Training: Staff receive regular training on data protection, privacy best practices, and security protocols.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements protecting customer data.
• Incident Response: Documented procedures for detecting, responding to, and reporting security breaches.

While we employ industry-standard security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized access.

6. Data Retention

bojoko retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy:

Data Type	Retention Period
Account Information	Duration of account plus 5 years after closure
Transaction Records	7 years from transaction date (tax and AML compliance)
Betting History	7 years from bet settlement date
Identity Documents	5 years after account closure or verification
Customer Support Communications	3 years from last interaction
Marketing Consent Records	Duration of consent plus 2 years after withdrawal
Technical Logs	90 days to 1 year depending on log type

After the retention period expires, we securely delete or anonymize your personal data. We may retain certain information longer when required by law, regulation, or legitimate business needs (e.g., ongoing disputes, fraud investigations).

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

7.2 Right to Correction

You may request correction of inaccurate or incomplete personal information. You can update most account information directly through your bojoko account settings.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs. Account closure does not automatically delete all data due to regulatory obligations.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as when you contest data accuracy or object to processing.

7.5 Right to Data Portability

You may request transfer of your personal information to another service provider in a machine-readable format where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications via the unsubscribe link in emails or by contacting support.

7.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

7.8 Exercising Your Rights

To exercise any privacy rights, contact bojoko customer support:

• Email: [email protected]
• WhatsApp: +62 812 3456 7890
• Live Chat: Available 24/7 through the Platform

We will respond to requests within 30 days. We may require identity verification before fulfilling requests to protect your privacy.

8. Cookies and Tracking Technologies

bojoko uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content:

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for Platform functionality, account authentication, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to understand how visitors interact with the Platform and identify technical issues.
• Functional Cookies: Remember your preferences such as language, timezone, and display settings for enhanced user experience.
• Marketing Cookies: Track your activity across sessions to deliver targeted advertisements and measure campaign effectiveness (requires consent).

8.2 Managing Cookies

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit Platform functionality. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set.

9. International Data Transfers

bojoko primarily operates in Indonesia, but we may transfer personal data to service providers located outside Indonesia. When transferring data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for transfers within multinational organizations
• Your explicit consent for specific transfers

10. Children's Privacy

bojoko strictly enforces a 21+ age restriction. Our Service is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. Parents who become aware of underage use should contact us immediately.

11. Changes to This Privacy Policy

bojoko may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify registered users of material changes via email or Platform notification at least 14 days before changes take effect. The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact bojoko:

• Email: [email protected]
• WhatsApp: +62 812 3456 7890 (Daily 08:00-24:00 WIB)
• Live Chat: Available 24/7 through the Platform
• Mailing Address: bojoko Customer Privacy, Jakarta, Indonesia (specific address available upon request)

By using the bojoko Service, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your personal information as described herein.